If you have an Internetbox modem, you can find the login details via your My Viking account. The login details are on your (Bbox-3) modem or on the sticker you received during installation. If that doesn't help, double-check that you're connected to the correct Wi-Fi network. It may take a while for your modem to be fully set up again - that's normal. Therefore, we would like to ask you to test a few things.įirst of all, can you restart both your modem and the device(s) you are trying to surf with? To restart your modem, turn off the device, wait about 15 seconds, and turn it on again. Issues with your internet connection can have all kinds of causes. Feel free to email our customer care team at for an appointment, or if you are unsure about whether your home is fiber-connected. Is this possible? Then a technician should come by to install Fiber at your address. You will receive a pro rata calculation for your last Unlimited fast internet invoice.ĭo you currently have a VDSL installation (Unlimited Fast Internet) and do you want to switch to a Fiber installation (Unlimited Superfast Internet)? Then there must be the possibility to install Fiber in the first place. Please note that the price plan change will take effect immediately. You will find this option under “product” > “change subscription”. You can change the price plan of your internet at home subscription at any time via your My Viking account on the website. It’s possible to switch from Unlimited fast internet to Unlimited superfast internet as long as you already have a fiber connection at your address.
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